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We are currently seeking an Optical Specialist. Your knowledge of clinics will allow you to become an implementation specialist for our optometry clinic management software (Optosys) which is currently in use in over 340 clinics throughout Canada. You will report directly to the I.T. Director. The specialist’s main role will be to act as contact person by offering the training and support users need but also become a business partner and offer advice on our software’s best practices. To do this, the trainer must observe the practice of each clinic and fully understand them in order to ensure the suggestions made during training are successful.


•Extensive knowledge of the optometry or optical industry or any other related fields;
•Perfectly bilingual: French and English (verbal and written);
•Valid driver’s license

•Minimum of 3 years of in-clinic customer service experience;
•Ability to listen efficiently in order to understand a situation and offer clear and professional assistance;
•Able to work as a team and often under pressure on projects that must be delivered within strict deadlines;
•Available to travel within Canada (on the road up to 7 consecutive days as per project requirements).

•Experience as trainer or as clinic manager or in project management;
•Passion for technology (software, cell phone, internet, gadget);
•Good information technology knowledge (PC, printer, Microsoft Office).

Full-time (40 hours/week) - 10 A.M. to 7 P.M. (to offer customer service to Western Canada) - Immediately

Main duties:

1. Train new and current users on the main functions of Optosys, primarily by phone and using a remote connection tool.
2. Respond to telephone support calls by providing courteous and professional customer service when training and troubleshooting (should technical problems arise, transfer calls to technical support team);
3. Keep customers up-to-date on new products and updates ;
4. Develop training plans and prepare schedules in order to provide ongoing in-clinic or remote training;
5. Follow installation processes, take notes and improve when and where needed;
6. Document pertinent information for the team and/or others;
7. Physical and technical installation of a network and its device menu (occasional);
8. Test Optosys software when new versions are released;
9. Perform software data conversion when customers migrating to our solution;
10. All other related duties.

NB: It should be noted that training may be provided in order to fulfil the required skills.

Company Overview
Founded in 1983, Optometric Services Inc. is Canada’s largest multi-service network for independent optometrist clinic owners, bringing together over 1 800 optometrists in over 750 clinics. OSI offers its members specialized services and innovative programs in all aspects of the independent practice of optometry. Since 1983 we have been developing a clinic management software (Optosys) in collaboration with our network of independent optometrists, their teams and accredited suppliers
Contact information
Caroline Pauzé
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Friday December 02 2016 | Career Opportunities | Montréal Iles des soeurs Ad number : 2446

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